0 Service Adviser - Anwar Group of Industries
JOBID: #084749
Responsibility:
  • Setting, confirming and preparing for appointments with customers to expedite their service experience.
  • Greeting customers in a timely and friendly manner
  • Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Periodically checks on the progress of the vehicle during servicing and contacts the customer when technicians discover additional problems; gets customer approval to do additional work and explains the work performed and the charges being billed
  • Generates profit by selling service, repairs and parts
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
  • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
  • Maintains automotive records by recording problems and corrective actions planned.
  • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
  • Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
  • Follow-up with customers on the status of their vehicle, based on how the Customer wants to be informed
  • Carries out after sales follow ups to build and maintain positive relationship
  • Promotes service facilities to encourage repeat business
  • Handles customer complaints and ensures high customer satisfaction standards
Education Requirement:
  • The candidate should Diploma/Graduation in automobile engineering.

 

Additional Requirement:
  • Age 25 to 32 year(s)
  • Automotive systems (vehicle layout, function, and location of parts.
  • Customer Service
  • Estimating, and Product Knowledge
  • Problem Solving
  • Good communication in English - written and oral,
  • Customer & Quality Focus

    Experience Requirements

  • 1 to 5 year(s)
  • The applicants should have experience in the following area(s):
    Service/support
  • The applicants should have experience in the following business area(s):
    Automobile
No. Of Vacancy: 1
Salary: Negotiable
Other Benefits:

As per company policy.

Company Description:

Web : www.anwargroup.com

Apply Instruction:

Please apply only if your knowledge, skills, and attitudes match the required criteria.

Applicant must enclose his/her Photograph with CV.

Application Deadline : Sep 10, 2017

Sorry, this Job dateline is expired!
 
#
Job Highlights
 
# Category: Engineering/Architects Category
 
# Position Level: Mid
 
# Employment Type:Full Time Job
Location:
Country : Bangladesh
Division: Dhaka,

District : Dhaka
Address:  

Address : Baitul Hossain Building (14th floor) 27, Dilkusha C/A, Dhaka - 1000

 

Deadline:
Expired
Published: 12 Aug 2017   |   Deadline: 10 Sep 2017
Who Can Apply:
 
# Age: 25 - 32 Years
 
# Gender: N/A
 
# Experience Required: 1 - 5 Years
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