- Deliver extraordinary customer care by responding to questions concerning customer accounts for different Bproperty's services spanning across Consumer segment & Corporate segment in a fast paced, structured customer care environment.
- Process card applications in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calling.
- Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service at all times
- Grow and nurture customer relationships on every interaction that results in measurable Customer value
- Document necessary account information and offer custom solutions that benefit the customer.
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
- Balance customer interests with the interests of Bproperty.
- Deliver Employees, Customers and Shareholder metrics as per goals
- Resolve all customer queries and follow established problem ticket recording procedures as appropriate.
- Gather relevant information from customers as required and update it accurately to facilitate the decision making process.
- At least graduate from reputed public/ private universities in Bangladesh
- Age 22 to 30 year(s)
- Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment.
- Strong written and verbal communication.
- Analytical mind & attention to detail.
- Knowledge of E-commerce industry is preferred but not mandatory.
- Demonstrated consultative experience, ability to influence, resourceful.
- Very fast career growth.
- Outstanding working environment.
- Attractive compensation package
Business : Real estate property business thourgh online & offline.
Only short listed candidates will be called for initial interview.
If you think you have the required qualification & aptitude
Application Deadline : Sep 21, 2017
Category: Customer Support/ Call Center Category
Position Level: Mid
Employment Type:Full Time Job
Country : Bangladesh
District : Chittagong
Chittagong Division, Dhaka Division
Published: 22 Aug 2017 | Deadline: 21 Sep 2017
Age: 22 - 30 Years
Experience Required: 3 - 5 Years