0 End user support - SG Agro
End user support
SG Agro
JOBID: #087348

End user support  - Roles and Responsibilities

  • Good understanding of End User Hardware specification including rebuilding/reimage a machine
  • Solid Windows 7 & Windows 10 knowledge
  • Supporting Microsoft Office Products 2007, 2013, Office 365
  • Usage of SCCM 2012 for computer builds and software deployment
  • Understanding of Active Directory, creating users, group policies
  • Core Wintel services including DNS, DFS WSUS, WINS
  • Diagnose computer hardware, network protocol (DHCP/ TCPIP) and computer software programs accurately and quickly
  • Setup and monitor Anti-virus and security software
  • Perform backup and recovery of the data using tools
  • Understand and configure the Bit-locker/Encryption software    
  • Usage of Remote monitoring tools like Jira, Kaseya VSA, Teamviewer, Bomgar, 
  • Walk customers through problems, train them to install software packages and respond to questions about network systems
  • handle printing queries, hardware questions
  • understand customers responses that may leads to find bugs in software programs
  • Manage incidents and service requests by following ITIL framework
  • Maintain regular contact with End Users during incident and problem resolution
  • A good knowledge of current trends and technology
  • Provide creative solutions to any complex incident
  • Takes initiative to keep skills up to date 
Education Requirement:

-Minimum diploma in any IT related field with at least 1 years of IT related working experience

-IT knowledge in Windows Operating Systems and basic network setup troubleshooting

-Good customer service mindset

Additional Requirement:
No. Of Vacancy: 2
Salary: Negotiable
Other Benefits:

Good and Friendly Working Environment

Career Development Opportunities

Interested applicants can send your resume hmsayeed.sg@gmail.com  

Company Description:
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Job Highlights
# Category: Data Entry/Operator/BPO Category
# Position Level: Mid
# Employment Type:Full Time Job
Country : Bangladesh

District : Dhaka
Published: 14 Feb 2018   |   Deadline: 14 Mar 2018
Who Can Apply:
# Age: Not Mentioned
# Gender: N/A
# Experience Required: 1 - 3 Years
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