0 Customer Support Officer - Global Business Support Management
Customer Support Officer
Global Business Support Management
JOBID: #087511
Responsibility:

Job functions:

  • Open and maintain customer accounts by recording account information

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

  • Maintain financial accounts by processing customer adjustments

  • Recommend potential products or services to management by collecting customer information and analyzing customer needs

  • Prepare product or service reports by collecting and analyzing customer information

  • Contribute to team effort by accomplishing related results as needed

  • Manage large amounts of incoming calls

  • Generate sales leads

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships of trust through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/team sales targets and call handling quotas

  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
    resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Go the extra mile to engage customers

  • Resolve customer complaints via phone, email, mail or social media

  • Use telephones to reach out to customers and verify account information

  • Greet customers warmly and ascertain problem or reason for calling

  • Cancel or upgrade accounts

  • Assist with placement of orders, refunds, or exchanges

  • Advise on company information

  • Take payment information and other pertinent information such as addresses and phone numbers

  • Place or cancel orders

  • Answer questions about warranties or terms of sale

  • Act as the company gatekeeper

  • Suggest solutions when a product malfunctions

  • Handle product recalls

  • Attempt to persuade customer to reconsider cancellation

  • Inform customer of deals and promotions

  • Sell products and services

  • Utilize computer technology to handle high call volumes

  • Work with customer service manager to ensure proper customer service is being delivered

  • Close out or open call records

  • Compile reports on overall customer satisfaction

  • Read from scripts

  • Handle changes in policies or renewals

  • Resolve customer complaints via phone, email, mail or social media

Education Requirement:
  • Must be Graduated/ Diploma from any reputed University/ Institutions.
Additional Requirement:
  • MS Office Program (Specially MS Excel will get preference) and software handling
  • Strong interpersonal skills.
  • Ability to take stress and work under pressure.
  • Good communication skills
  • Strong verbal and written communication skills in Bangla & English - exceptionally friendly and conversational.
No. Of Vacancy: 1
Salary: Negotiable
Other Benefits:

As per company policy 

Company Description:
Apply Instruction:

Send your CV to admin@gbsm.it

Apply Online: Please signin or signup to apply.
Job Highlights
 
# Category: Customer Support/Call Center Category
 
# Position Level: Mid
 
# Employment Type:Full Time Job
Location:
Country : Bangladesh
Division: Dhaka,

District : Dhaka
Address:  

Dhaka Office : HOUSE 58/J (Musafir Manzil), West Rajabazar, Sherabangla Nagar Dhaka 1215, Bangladesh, 

Deadline:
10 Days, 13 Hours, 18 Mins, 27 Seconds Left
Published: 05 May 2018   |   Deadline: 05 Jun 2018
Who Can Apply:
 
# Age: 18 - 30 Years
 
# Gender: female
 
# Experience Required: N/A
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