0 Customer Care Manager - Global International
Customer Care Manager
Global International
JOBID: #087519
Responsibility:
  • Open and maintain customer accounts by recording account information

  • Customer support by phone.

  • Maintain financial accounts by processing customer adjustments

  • Prepare product or service reports by collecting and analyzing customer information

  • Identify and assess customers’ needs to achieve satisfaction

  • Build sustainable relationships of trust through open and interactive communication

  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
    resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Go the extra mile to engage customers

  • Resolve customer complaints via phone, email, mail or social media

  • Use telephones to reach out to customers and verify account information

  • Greet customers warmly and ascertain problem or reason for calling

  • Take payment information and other pertinent information such as addresses and phone numbers

  • Attempt to persuade customer to reconsider cancellation

  • Inform customer of deals and promotions

  • Compile reports on overall customer satisfaction

  • Handle changes in policies or renewals

  • Resolve customer complaints via phone, email, mail or social media

Education Requirement:

HSC - B/A

Additional Requirement:
  • MS Office Program and software handling
  • Strong interpersonal skills.
  • Ability to take stress and work under pressure.
  • Good communication skills
  • Strong verbal and written communication skills in Bangla & English - exceptionally friendly and conversational.
No. Of Vacancy: 2
Salary: Negotiable
Other Benefits:

As per company policy 

Company Description:

Its tour operator company in Bangladesh.

Apply Instruction:

globalbdbd@gmail.com 

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Job Highlights
 
# Category: Customer Support/Call Center Category
 
# Position Level: Mid
 
# Employment Type:Full Time Job
Location:
Country : Bangladesh
Division: Dhaka,

District : Dhaka
Address:  

Bonosree,Rampura,Dhaka

Deadline:
Expired
Published: 08 May 2018   |   Deadline: 20 May 2018
Who Can Apply:
 
# Age: 20 - 40 Years
 
# Gender: N/A
 
# Experience Required: N/A
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