Masud Rayhan
Current Position:  


  1. The Ctty Bank Ltd.
  2. Freelancer - Professional Corporate Trainer
Previous Position:  


  1. Grameenphone Ltd
Contact Information:

Social Link 2:
Published by Masud Rayhan


Expectation Management Through Stimulus Discussion 


February 2013

Leadership Initiative for Career Expectation Management

Authors: Masud Rayhan


Purpose of a Loyalty Christen


October 2011

Authors: Masud Rayhan


Employee Demotivation - Causes and Solution


September 2011

Authors: Masud Rayhan


Masud Rayhan a performance-driven professional with more than 9 years of combined expertise in Leadership, Human Resources management, Recruiting, Sales, Customer service, Corporate learning and graduate students development. Expert in the development of innovative learning initiatives to streamline processes and capitalize on organizational growth opportunities. A creative thinker, problem solver and decision maker who effectively balances the needs of employees with the mission of the organization. As a trainer: worked with several local and multinational organizations to ensure the positive shifting of the learning curve. As former “Head of Training & Information Management” CS- Grameenphone, he has worked very closely in several learning interventions for people development.

Designed, developed and lead the creation of training programs (Soft skill / Functional / Technical) with more than 3500 hours of training conduction. Proven experience in Training Management, Stand-up Presentations, Performance Improvement, Instructional Design, Instructional Systems Development, Leadership, Potential Assessment, Design and Development, Training Administration, Project Management, Online Training Development. As a certified trainer Rayhan has worked in the development and implementation of the various organizations' training and development strategic learning plans. Involvement in creating and managing training standards, expectations and measurements that builds employee competencies and an environment of continuous learning. Experience in developing cost effective training options to meet specific business needs of the organization and create a high performance workforce. Expertise in ensuring the quality of training through effective needs assessments, course design, qualified instructors evaluation, training resource materials, and learning reinforcement strategies. Several times stands in the platform of "Best Leader" from GrameenPhone Ltd.(CS Initiative).

Name of Skils
Certification Provider
Leadership Course Certified BPO Quality Analyst-Transaction Monitoring and Coaching Managerial Excellence through Leadership and Team Building Report Writing Lean Six Sigma Yellow Belt
British Council June 2009 – Present QAI, India August 2010 – Present Prothomalo-jobs, Dhaka - Bangladesh September 2009 – Present British Council November 2010 – Present GrameenPhone Ltd. December 2011 – Present Pro -Edge Associate January 2012 – Present

IBA, Dhaka University

Advanced Certificate in Business Administration (ACBA)

2013 – 2014


Stamford Universtiy Bangladesh

Master of Business Administration (MBA)

2008 – 2009

Experience Details
Company Logo



Manage Organization Development & HR Stragtegy - Human Resurces Division

The Cty Bank Ltd

March 2013 – Present (2 years 9 months)




Performance Enhancment Catalyst

Freelancer - Professional Corporate Trainer

2010 – Present (5 years)



Manager Traininng & Information Management - People and Quality Management Customar Service 

Grammeenphone Ltd

May 2010 – March 2013 (2 years 11 months)